GOtv Nigeria Problems And Solution + Customer Care Numbers & Email Address 


GOtv is a digital pay TV offering on the Digital Terrestrial

Television platform,its services is provided by the subscriber management company called MultiChoice.

There are millions of GOtv subscribers and users in Nigeria.


As a GOtv subscriber in Nigeria you might be experiencing some GOtv problems such as GOtv missing channels settings,GOtv decoder not booting,or not receiving network.

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In this post we shall take a look at some of the common GOtv problems and quick solution,at the end of this post we will also include the customer care numbers and details of GOtv customer case in case you want to complain directly to the company.

DStv Nigeria Problems And Solution


Q: How Do I Pay For My GOtv?


Solution:-

  • (a) You can pay online via Quickteller,PAGA e-Pay,Eazy Money,eTranzact,GlobalPAY,PayU
  • (b) You can also pay through banks such as Stanbic mobile,FCMB Bank,Zenith bank,PAGA mobile,Konga,Baxi Box.
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Q: I'm Experiencing An E0-16 Error On My GOtv Decoder,The decoder Is Not Enabled For This Channel,For Further Help Go To Channel 99?

Solution:-

  • (a) Your GOtv account has been temporary suspended because of late payment of subscription fees,visit the nearest GOtv office near you to make payment.

Q: How Do I Check The Date Of Disconnection On My GOtv?


Solution:-

  • (a) To check you date of disconnection, Text "due"+your IUC number & send to 4688. Example:- due+2004322666 to 4688.
  • (b) If you are not indebted,Text "Reset+IUC number" to 4688


Q: Activated GOtv Decoder Is Showing E-017 Error In Other Stations Except Channel 99?


Solution:-


  • (a) Select channel 4 (Afmag Yoruba),send a text in this format (reset,(space) then ur iuc number) to 4688 while your decoder is on. Example: reset 2016123456 to 4688


Q: My GOtv Decoder Is Not Working,The Green Light On The Decoder & Remote Comes On Without Response?


Solution:-
  • (a) Press P+ and P- simultaneously, you will get a prompt...Press 'OK' and you are done.

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Q: My GOtv Decoder Keeps On Searching For 'Decoder Update' With A Green & Red Light Showing On My Decoder?


Solution:-


  • (a) Allow your decoder to download/update for at least twenty-five minutes.




Q: How Do I Subscribe My GOtv Using An ATM Machine,I Don’t Want To Go To A GOtv Shop?


Solution:-
  • (a) Go to the nearest ATM machine, input your details, go to 'OTHERS' put in your 'IUC Number' and follow the prompt.

Q: After Upgrading My GOtv,More Than 24 Channels Are Missing?


Solution:-

  • (a) All you have to do is to scan your decoder and all the channels will return,to scan your decoder follow the instructions below:-
  • Press Menu
  • Go to Advanced Options
  • Go to Installations
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  • Go to Automatic Scan
  • After wards all the channels will be restored.


Q: Help! I Mistakenly Funded Another Account,The IUC Number Was Wrong?


Solution:-
  • (a) Send an email to gotv.nigeria@ng.multichoice.com with your payment details and a valid ID card for assistance.


Q: How To Manually Clear A Box Of Message On My GOtv Screen Without Using A Remote Control?


Solution:-

  • (a) Restart your decoder as you can only exit a page with your remote control.


Q: How Do I Clear An E16 Error On My GOtv?


Solution:-

  • (a) Dial *288# on your MTN or Airtel line to clear your E16 error

Q: How Do I Get Information About GOtv Accredited Dealers In Nigeria?

Solution:-

  • (a) Send an email to VendorSupOps@ng.multichoice.com for assistance.

Q: How Do I Clear GOtv Error Codes?

Solution:-

  • (a) To clear error codes send RESET+IUC to 4688.


Q: How Do I Pay For My GOtv Directly From My Bank?


Solution:-
  • (a) You can pay for your GOtv directly from your bank account,just dial *389*9*IUC# and *737*IUC# for GTBank customers only or log on to eazy.gotvafrica.com/en/ng/

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Q: GOtv Decoder Is Showing Black And White Color Instead Of colored?

Solution:-
  • (a) Check and make sure that your AV cables are properly screwed in to your decoder and TV.
  • (b) Check your television settings also make sure that your TV is not faulty.
  • (c) If problem persists then visit any GOtv office nearest to you.


Q: How To Reactivate My Account After Making Payment?


Solution:-
  • (a) Check your GOtv account details and clear error messages online by logging on to eazy.gotvafrica.com/en/ng

Q: I Upgraded My GOtv Bouquet But It's Still Showing The Old Bouquet Channels?

Solution:-
  • (a) Scroll to installation
  • (b) Click OK
  • (c) Select Reset and click OK

Q: How To Check My Gotv Expiry Date?


Solution:-
  • (a) To check due date,sms DUE+IUC to 4688.
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Q: Help, All My GOtv Channels Are Not Showing?

Solution:-
  • (a) Confirm your signal strength and quality,if it's low,try adjusting your antenna.
  • (b) Check for any loose cable,from the power source,plug back the cable back on the RF-IN then plug in your decoder.
  • (c) Press the info button,then press 7 on your remote control,the decoder will re-scan and channels will be restored.

Read Also: DStv Nigeria Problems And Solution + Customer Care Numbers & Email Address


Q: GOtv Customer Care Numbers & Email Address?


(a) You can contact GOtv customer care unit on the following numbers:-

  • 01-2703232
  • 08039003788
  • 08149860333
  • 07080630333
  • 09090630333

(b) You can also reach out to GOtv service team on Twitter @GOtvNg and get a fast response.
(c) You can email GOtv Nigeria at GOtvNigeria@multichoice.co.za

 


Comments

  1. u dnt knw of how helpful this is to my Bravo

    ReplyDelete
  2. Pls hw can u help me out, I mistakenly pay into another gotv acct so I can u help me to switch the payment back to my own gotv acct.

    ReplyDelete
  3. I loaded a subscription through opay but the IaUC number wasn't correct ( 2028622158 which is not my IUC number, here is my IUC number 7016633727) please help me to resolve it

    ReplyDelete
  4. I subscribe my gotv and it still showing me scrambled channel I made 2500 payment

    ReplyDelete
  5. I have made payment for hours now and still my gotv is not showing any channel

    ReplyDelete
  6. Please I just subscribed but my gotv isn't showing yet.
    IUC: 7032475843

    ReplyDelete
  7. I recharge my gotv today around 2:38 from my account 3039188275 which is first bank and my iuc number is 2018718478 but till now it has not been activated and I called my bank n d transaction was successful so pls check ur it

    ReplyDelete
  8. I just subscribed my gotv and its not showing yet

    ReplyDelete
  9. I subscribed on the 3rd of May and the money is not in my gotv account. O used vtpass. 4601531211.

    ReplyDelete
  10. I subscribed my other gotv iuc:7032032263
    Which is bad
    Hw can I transfer it to iuc:7528155224

    ReplyDelete
  11. I subscribed 2460, for a bouquet,but I cannot access any of the channels, my ICUno is752550529, thanks in anticipation .

    ReplyDelete
  12. IUC: 8057678691 name: Nsikan James. Sub scribed for 12 hours now still my GOtv not showing. Please check for me thank you.

    ReplyDelete
  13. I just recharge my gotv with 800 on I'm Experiencing An E0-16 Error On My GOtv Decoder,The decoder Is Not Enabled For This Channel,For Further Help Go To Channel 99? and my account had been deducted .
    But till now my gotv has not been working still showing error.IUC:4601898572

    ReplyDelete
  14. Iuc number 4613678559 i subscribed on 18th of this month is but not bringing voice

    ReplyDelete
  15. I subscribed my gotv on Friday 17th 12 2021 and I was debit #2560,and is not showing

    ReplyDelete
  16. Please my GOtv suddenly went out of signal and I've been adjusting the Antenna as directed but since I clicked on Automatic scanning to rescan, it keeps showing no channel found and it keeps going back to automatic scanning without any result and it can exit from the particular phase. Once you click on exit, automatic scanning will appear, its frustrating. How do I fix it, its been two weeks and it stated after I made payment

    ReplyDelete
  17. Please I subscribe to my gotv account since and nothing showing yet help me oo

    ReplyDelete
  18. I subscribed on my gotv decoder yesterday but it doesn't come up please help me I am Adejoke from Agbara

    ReplyDelete

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